This Privacy Policy is a legally binding document between lbor68 and you as a member or user of this website. Please read it carefully before using our services. By registering an account or continuing to use the lbor68 platform, you agree to be bound by the terms stated here.
1. Personal Information We Collect
lbor68 collects personal information from you through various methods when you interact with our platform. This collection is done transparently and only for legitimate purposes. The types of information we may collect are as follows:
Identity Information
Full name, date of birth, identification card number (MyKad), mobile phone number, email address and residential address. This information is required during the account registration and identity verification (KYC) process to ensure compliance with international licensing requirements.
Financial and Payment Information
Deposit and withdrawal transaction details, e-wallet information (Touch 'n Go eWallet, Boost, DuitNow), bank account information for FPX transfers and details related to crypto payments (USDT, BTC, ETH). We do not store credit or debit card numbers directly.
Technical and Device Data
IP address, browser type, operating system, device type, cookie information, login session data and access time records. This information is collected automatically for security purposes and to improve the user experience.
Game Activity Data
Betting records, game history, game preferences, wins and losses, and usage patterns for slots, live casino and sports betting. This data is used for responsible gambling purposes and service analysis.
Communication Data
Records of conversations with our customer service team via live chat, support email content and any feedback you provide to us. This helps us improve the quality of our 24/7 support.
2. Purpose of Using Personal Information
lbor68 uses the personal information collected solely for legitimate purposes that are clearly stated. We do not use your data for any purpose unrelated to providing this platform's services.
- Processing new account registrations and verifying member identities in accordance with international licensing requirements
- Managing your deposit and withdrawal transactions securely through the payment methods provided
- Providing effective 24/7 customer service in Malay and English
- Detecting and preventing fraud, money laundering, unauthorised access and illegal activity
- Personalising your gaming experience based on your preferences and platform activity history
- Sending account-related notifications about bonuses, promotions and relevant service updates
- Fulfilling legal obligations, regulatory compliance and reporting requirements of regulatory bodies
- Conducting data analysis for platform improvement, game performance and user experience
- Supporting the Responsible Gambling programme including monitoring of betting patterns
3. Disclosure of Information to Third Parties
lbor68 does not sell, rent or trade your personal information to any third party for marketing purposes. However, there are certain circumstances where we may need to share your information with the following parties:
- Payment service providers and payment gateway providers that process your financial transactions, subject to strict confidentiality agreements
- Game software providers and third-party platforms operating within the lbor68 ecosystem, for technical purposes only
- Regulatory bodies, law enforcement authorities or courts when required by law or a valid court order
- Related companies or affiliates within the same group for operational, administrative and technical support purposes
- Audit, accounting or legal advisory service providers bound by professional confidentiality obligations
Every third party that receives your data is required to sign a data processing agreement ensuring they handle that information to the same data protection standards as lbor68.
4. Data Security Measures
lbor68 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or accidental destruction.
- 256-bit SSL/TLS encryption for all communications between your device and lbor68 servers
- Layered firewall systems and intrusion detection to guard against cyber attacks
- Role-based access control that limits which staff members can view your personal data
- Use of two-factor authentication (2FA) for access to internal administration systems
- Regular security audits by independent parties to identify and address system vulnerabilities
- Clear security incident response procedures, including notification to affected users in the event of a data breach
While we take all reasonable steps to protect your data, please note that no digital security system can be guaranteed to be 100% impenetrable. We encourage you to take precautions such as using a strong password and not sharing your account information with others.
5. Use of Cookies and Tracking Technologies
lbor68 uses cookies and similar tracking technologies to improve website functionality, remember your preferences and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies — required for basic website functions such as login session verification and account security. These cookies cannot be disabled.
- Functional Cookies — store your preferences such as language, display settings and game choices for a better experience
- Analytical Cookies — collect statistical data on how users interact with our platform for internal improvement purposes
- Session Cookies — temporary cookies that are automatically deleted when you close your browser, used to maintain your active session
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality and experience of using the lbor68 website.
6. Your Rights Regarding Personal Data
As a lbor68 member, you have the following rights concerning your personal information. To exercise any of these rights, please contact our customer service team who are available 24/7.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You can ask us to correct any information that is inaccurate or incomplete in your records.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal obligations.
Right to Restriction
You have the right to request that we restrict the processing of your data in certain circumstances defined by law.
Right to Object
You may object to the processing of your personal data for certain purposes including direct marketing.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another provider.
7. Data Retention Period
lbor68 retains your personal information only for as long as it is needed to fulfil the purposes stated in this policy or to meet applicable legal, regulatory or reporting obligations. Our retention principles are as follows:
- Active account data is retained for the duration that your account remains active or for the period needed to provide ongoing services to you
- Financial transaction records are kept for the period required by international licensing and financial compliance requirements
- Customer communication data is retained for a sufficient period to resolve any disputes or claims that may arise
- After an account is officially closed, certain data may be retained for the period required by legal obligations before being permanently deleted
8. Children's Privacy and Age Restriction
lbor68 services are exclusively for adults aged 21 years and above only. We do not knowingly collect, store or process any personal information from individuals below that age.
If we find that personal information of an individual under the age of 21 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect that a child under their care has registered on this platform are welcome to contact us immediately through our 24/7 customer support channels.
9. Amendments to This Privacy Policy
lbor68 reserves the right to amend or update this Privacy Policy at any time in line with changes to laws, regulations or our business practices. Any amendments made will be posted on this website with a clear effective date.
For changes that are material and significant, we will notify members via email notification to the address registered in your account or through notifications displayed prominently on our website. Continued use of the lbor68 platform after the effective date of such changes means you accept and agree to the amended Privacy Policy.
We encourage you to review this page from time to time to ensure you are always aware of our latest privacy practices.
10. How to Contact Us
If you have any questions, concerns or complaints regarding how lbor68 handles your personal information, or wish to exercise any of the privacy rights stated in this policy, please contact our customer service team:
- Via live chat available 24/7 on the lbor68 website
- Via our support email at [email protected]
We are committed to responding to every privacy-related enquiry seriously and in a timely manner. Our team is ready to assist in Malay and English.